Category Archives: Human factors

Olympic usability failure

Over the last couple of days I’ve been trying to buy Olympic tickets on the www.london2012.com website. I’ve been astonished at how frustrating the process is, not because I can’t get tickets, but because the usability of the website is so poor. Continue reading

One formula for error

The 2011 formula one season is up and racing, and the competition is already looking fierce. 2010 saw an exceptionally close finale with several drivers entering the last race technically able to win the championship. So far, this season is looking like it holds the same promise of excitement and tension.
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Cyclists can’t win

I can ride a bike, but I’m not a cyclist. I have a great deal of respect for those that pedal their way around life. I see all sorts of people on bikes, small swarms of kids with over sized t-shirts and baggy jeans on their BMXs, commuting city types on the train with their folding bikes and bicycle clips, older ladies with their shopping baskets on sit up and beg cycles. It’s a fabulous form of transport providing faster travel than walking, whilst still remaining independent of timetables, and in many cities it is as quick, if not quicker, than going by car or public transport. Continue reading

Human factors and cycling safety

The other day my husband Rich told me how the wing-mirror of an overtaking bus came uncomfortably close to his head on his cycle ride home, fortunately without making contact. My initial relief that Rich was safe was quickly overtaken by a sinking feeling that maybe next time we wont be so lucky, after all this wasn’t the first time he had told me of such a near miss. It would be easy to simply blame the bus driver for being careless. But this would neatly draw a line under the incident, missing the opportunity to learn from it, and potentially change things for the better. So what factors might increase the likelihood that this kind of incident will happen? Continue reading